2018 VLA Professional Associates Conference has ended
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Monday, May 21 • 10:15am - 11:00am
Patron challenges and banned book questions: are you ready?

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Frontline staff in libraries are often the first to hear complaints from patrons about items in their collections. How do you respond? Has your library provided training or guidelines on how to listen to and respond to patron concerns? Let's talk about it during this panel discussion!

Panelists include:
  • Jeffrey DiScala, PhD, MLS. ODU Library
  • Brian K. Manning, MLS, MBA, JD. Appomattox Regional Library
  • Kelly Miller, MLS, Virginia Beach Schools

avatar for M Teresa Doherty

M Teresa Doherty

Interim Head, Information Services and Learning Spaces, VCU Libraries
Teresa Doherty (she/her/hers) is the Interim Head of Information Services & Learning Spaces at Virginia Commonwealth University (go Rams!), ensuring that services to patrons, including research assistance, circulation, reserves and more, are available around the clock, and leads research... Read More →

Monday May 21, 2018 10:15am - 11:00am EDT
Grand Ballroom III