2018 VLA Professional Associates Conference has ended
Back To Schedule
Monday, May 21 • 11:15am - 12:00pm
Staying on Track: Using Technology to Help Student Workers Provide Up-to-Date Information to Patrons

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Are you hearing stories of your student workers giving inconsistent information to patrons? How do you keep up with training student workers after the semester starts in a constantly changing environment? This presentation will help you understand how weekly, interactive online modules can help student workers by reinforcing what they know, to address any misunderstandings at the point of interaction, and by communicating the latest updates that they need to provide the best customer service to their patrons.


Linh Nguyen

Reference and Training Specialist, Old Dominion University

Monday May 21, 2018 11:15am - 12:00pm EDT
Pearl Ballroom III