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Monday, May 21 • 11:15am - 12:00pm
Staying on Track: Using Technology to Help Student Workers Provide Up-to-Date Information to Patrons

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Are you hearing stories of your student workers giving inconsistent information to patrons? How do you keep up with training student workers after the semester starts in a constantly changing environment? This presentation will help you understand how weekly, interactive online modules can help student workers by reinforcing what they know, to address any misunderstandings at the point of interaction, and by communicating the latest updates that they need to provide the best customer service to their patrons.

Speakers
LN

Linh Nguyen

Reference and Training Specialist, Old Dominion University



Monday May 21, 2018 11:15am - 12:00pm EDT
Pearl Ballroom III