2018 VLA Professional Associates Conference has ended
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Monday, May 21 • 11:15am - 12:00pm
How Can I Not Help You?

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Staff want to be helpful, but sometimes the line between helping and rescuing can be crossed before you even know it! This session will offer tips to help staff hit the proper balance between helping the patron just enough, and doing the intellectual work for them.


Stephani Rodgers

VCU Libraries

Monday May 21, 2018 11:15am - 12:00pm EDT
Grand Ballroom III